General Terms and Conditions

These General Terms and Conditions (Terms) apply to the use of the Velora platform — on the web, as a Telegram Mini App and via our Telegram bot. The provider is:

[Firmenname eintragen] [Rechtsform eintragen][Straße und Hausnummer eintragen][PLZ und Ort eintragen][Land eintragen]

Deviating terms of users do not apply. The contracting party for purchases on the platform is: [Vertragspartner bei Käufen eintragen (Betreiber oder Creator) — rechtlich prüfen].

Velora connects creators with their fans. Creators publish posts, images and videos and offer paid services, in particular:

• subscriptions for access to a creator's content,
• individual unlocks of posts, videos and chat messages,
• physical items in a creator's shop.

Registration and the use of the free features are free of charge. There is no entitlement to specific content or to the platform being available at all times; we keep maintenance and outages as short as possible.

Velora is intended exclusively for adults. Use is only permitted from the age of 18 — or from the higher minimum age that applies to accessing adult content where you are located. We may request proof of age at any time.

You can register by email, via Telegram or with a Google account. Your details must be true. Each person may hold only one account; the account is not transferable. Keep your login details secret and let us know if you suspect misuse.

Creators must prove their identity and that they are of age before offering content. They are responsible for their content and warrant that

• they hold all necessary rights to the content,
• all depicted persons were at least 18 years old at the time of recording and consented to the recording and its publication,
• they document proof of age and consent and present them to us on request.

Prohibited content

Prohibited in particular is content involving minors or persons who appear to be minors, non-consensual depictions, violence and coercion, content that infringes the rights of third parties, and any content prohibited by applicable law or by the rules of our payment service providers. We remove such content; serious violations are reported to the competent authorities.

Rights of use and moderation

Creators grant us the simple, royalty-free right to store their content for the operation of Velora, to adapt it technically (e.g. compress it, generate blurred previews) and to make it available on the platform — including featuring the creator profile on our home page. The right ends when the content is deleted, unless retention obligations apply. We may review, block or remove content; we inform affected creators and state the reasons.

Commission and payouts to creators: [Provision und Auszahlungsbedingungen für Creator eintragen].

Content may only be viewed for private, non-commercial purposes within Velora. Prohibited in particular are downloading, recording, sharing or republishing content, circumventing paywalls, and harassing creators or other users.

The prices shown during the order process apply. They are final prices including statutory VAT; shipping costs for physical items are shown separately before the order is completed.

Payments are processed exclusively by external payment service providers (currently: [Kartenzahlungsanbieter eintragen], NOWPayments). Their terms apply in addition. You enter card, bank and wallet details directly with the payment service provider; we do not store them.

There is no credit balance: every purchase is paid individually. Access is unlocked, or the order is carried out, as soon as the payment service provider confirms receipt of payment to us. For payments in cryptocurrencies, the amount shown during the order process in the selected currency is decisive; you bear the network fees.

Subscriptions grant access for the term stated at purchase. They only renew automatically if this is expressly stated at purchase.

As a consumer, you generally have a right of withdrawal of 14 days from conclusion of the contract for contracts for digital content (subscriptions, unlocks, paid messages).

Under § 356 (5) of the German Civil Code (BGB), the right of withdrawal expires as soon as we have begun performing the contract — unlocking the content — after you

• have expressly agreed that we begin performing the contract before the withdrawal period expires,
• have confirmed your knowledge that by giving this consent you lose your right of withdrawal once performance begins, and
• we have provided you with a confirmation of the contract on a durable medium (§ 312f BGB).

We obtain this consent and confirmation expressly during the order process.

Physical items are delivered to the address given during the order process — anonymously via Velora if you wish. Delivery time: [Lieferzeit eintragen]. Statutory warranty rights apply.

Right of withdrawal

You have the right to withdraw from the purchase contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us ([Firmenname eintragen] [Rechtsform eintragen], [Straße und Hausnummer eintragen], [PLZ und Ort eintragen], email: [Kontakt-E-Mail eintragen]) of your decision by means of a clear statement (e.g. a letter or email). You may use the model form below, but it is not mandatory. To meet the deadline, it is sufficient to send your notice before the withdrawal period expires.

Effects of withdrawal

If you withdraw, we will refund all payments received from you, including standard delivery costs, without undue delay and at the latest within fourteen days of receiving your withdrawal — using the same means of payment unless agreed otherwise; you will not be charged any fees for this. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them back. Send the goods back to us no later than fourteen days after your withdrawal. Return shipping costs: [Regelung zu Rücksendekosten eintragen]. You only have to pay for any loss in value if it results from handling the goods in a way not necessary to examine them.

Exceptions

There is no right of withdrawal for goods made to your specifications or clearly tailored to your personal needs (§ 312g (2) no. 1 BGB). It expires early for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (§ 312g (2) no. 3 BGB).

Model withdrawal form

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act. In cases of slight negligence, we are only liable for breaches of essential contractual obligations — obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely — limited to the foreseeable damage typical for the contract.

Creators and other users are responsible for the content they post. We are only liable for such third-party content in accordance with the statutory provisions, in particular from the time we become aware of an infringement.

The user agreement runs for an indefinite period. You can end it at any time by deleting your account in your profile or by contacting us. Deletion ends access to unlocked content and subscriptions; pending orders of physical items are not affected.

We may terminate the agreement with ordinary notice of [Kündigungsfrist eintragen]. For good cause — such as false age information, illegal content, fraud or abusive chargebacks — we may block or terminate accounts with immediate effect. If we terminate without fault on your part, we refund paid but unused subscription periods on a pro-rata basis.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as it does not deprive them of the protection of mandatory consumer protection provisions of the country of their habitual residence. The language of the contract is German. Information on consumer dispute resolution can be found in the legal notice, information on data protection in the privacy policy.